1. Is there an application fee?
There is no application fee. However, if you choose to move forward with the application process after viewing a vacancy, a credit check fee will be collected.
2. How do I see the property that I’m interested in?
Fill out the application and submit it via upload, email, or hand delivery and we’ll schedule you for a showing. If you choose to move forward with the application process after viewing a vacancy, a credit check fee will be collected and full application packages will need to be submitted.
3. How is an applicant selected?
We use a “first come, first serve, by qualification” process. “First come, first serve” means we prioritize and commence processing of your application only when we receive the complete applicant packages of everyone leasing and receive the credit check fees. “By qualification” means we run each applicant through a stringent qualification review process called the Qualification Review. We look for five criteria in the Qualification Review: sufficient funds, credit score, income level, rental history, and employment verification. Our leasing procedures are equal housing compliant and we pride ourselves on adhering strictly to all federal, state, and local laws.
4. What type of credit score are you looking for?
We generally look for applicants with credit scores of 650+ and financially responsible. We also screen applicants for previous evictions, negative rental history, felony criminal records, and outstanding collections and/or debt obligations.
5. Do you accept pets?
We currently have a no pet policy but service/support animals are accepted. To qualify, you must submit written verification from your health care provider stating that you are disabled and that your service/support animal is necessary. Additionally, your service/support animal’s health records must show that your animal is in good health, parasite-free and vaccinated. Your service/support animal must not pose a threat to others, disrupt the ability of other residents to enjoy their dwelling, cause considerable damage to property, or cause undue hardship, burden or expenses for the landlord. Please be sure to include your name, number, and address of your health care provider and veterinarian so we may verify your supporting documentation.
6. How long are leases?
Lease terms are different for each community. Please contact our property managers for more information.
7. Do you take co-signers?
We do not take co-signers.
8. Am I required to obtain renter’s insurance?
You will be required to maintain renter’s insurance throughout the entire duration of your tenancy and proof of coverage shall be submitted to the leasing office prior to move-in. Click here to find out more.
9. Does submitting my application take the listing off the market?
You are first required to submit a full application package and go through the Qualification Review. If you’re accepted, a Holding Deposit Agreement is signed to take the listing off the market. Your holding deposit will become the security deposit after lease signing.
10. What are my move-in costs?
Credit check fee, holding deposit, first month’s rent, renter’s insurance premium, parking rent, and water sub-metering setup fee. Depending on which community you’re moving into, some of these fees may not apply.
11. What are your office hours?
Our office is open Monday-Friday, 9:30am-4:30pm, please call first to set up an appointment. For after-hours delivery, please drop your application through our office door mail dropbox.
12. Is there a waitlist I may be added to so I can find out about future vacancies?
Subscribe to our Vacancy Waitlist and we will email you when we have a vacancy.
13. I am a foreign citizen, what information do you need from me?
Please submit a photo copy of your passport, Social Security Card, and government-issued identification card. These documents are required to run a comprehensive background check.